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Privacy Policy

Effective Date: 01.07.25
Last Updated: 01.07.25

Who We Are

 

This website is operated by Citius Health, located in the United Kingdom. We are committed to protecting and respecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

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Personal Data We Collect

 

We may collect and process the following categories of personal data:

a) General Information

Name

Email address

Telephone number

Usage data (e.g., page visits, clickstream)
 

b) Special Category Data (Health Information)

If you provide it through forms, surveys, consultations, or communications, we may collect information about your health or medical history. This is considered special category data under the UK GDPR.

 

 

Lawful Basis for Processing

 

We will only process your personal data where we have a lawful basis to do so under Article 6 and, where applicable, Article 9 of the UK GDPR:

  • Consent – You have given clear consent for us to process your data for a specific purpose.
     

  • Contract – Processing is necessary for a contract with you or because you have asked us to take specific steps before entering into a contract.
     

  • Legal obligation – We are required to comply with a legal or regulatory obligation.
     

  • Legitimate interests – We process your data to support our business objectives, provided your rights and freedoms do not override these interests.

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When processing health-related data, we will rely on your explicit consent or other permitted grounds under Article 9 of the UK GDPR.

 

 

How We Use Your Data

 

We use your data to:

  • Provide and manage our services

  • Respond to your inquiries and support requests

  • Send communications with your consent (e.g., newsletters or updates)

  • Improve our website and user experience

  • Comply with legal and regulatory requirements

 

 

Sharing Your Information

 

We do not sell or rent your data. We may share it with:

  • Service providers (e.g. web hosting, analytics, email platforms)

  • Legal or regulatory authorities if required by law

  • Health professionals or partners (only with your explicit consent)

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All third-party processors are required to process your data in accordance with this Privacy Policy and the UK GDPR.

 

 

International Transfers

 

Your data may be transferred and stored outside the UK or EEA (e.g. if a third-party provider hosts data internationally). Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses (SCCs).

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How We Protect Your Data

 

We have implemented technical and organisational measures to protect your data, including:

  • Encrypted data transmission (HTTPS)

  • Secure tech stack and data access controls

  • Staff training and confidentiality agreements

 

 

Retention of Your Data

 

We will keep your personal data only as long as necessary for the purposes set out in this policy, including legal, accounting, or reporting requirements.

  • Basic contact data: 5 years

  • Health-related data: 2 years

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Your Rights

 

Under the UK GDPR, you have the following rights:

  • Access – You can request access to your personal data.

  • Correction – You can ask us to correct any inaccurate data.

  • Erasure – You can ask us to delete your data (“right to be forgotten”).

  • Restriction – You can request that we limit the processing of your data.

  • Objection – You can object to how we process your data.

  • Data portability – You can request to receive your data in a machine-readable format.

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To exercise your rights, contact us at: george@citius.health 

If you believe we have not handled your data properly, you have the right to complain with the Information Commissioner’s Office (ICO): https://ico.org.uk

 

 

Cookies

 

Our website uses cookies and similar tracking technologies. Please contact us at george@citius.health for more details and options to manage your preferences.

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Children’s Privacy

 

Our services are not directed to children under 13, and we do not knowingly collect data from children without appropriate consent.

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Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified via email.

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Contact Us

 

If you have questions or requests related to your personal data, contact:

Citius Health
Email: george@citius.health
Website: https://www.citius.health

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